Privacy Policy
Your privacy matters to us at crisalivoneth
Last Updated: January 15, 2025
Introduction and Overview
Welcome to crisalivoneth's Privacy Policy. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This policy applies to all services provided by crisalivoneth through our website crisalivoneth.com and any related platforms or services we offer.
This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. We believe that understanding how your information is handled shouldn't require a law degree, so we've written this policy in plain language.
By using our services, you agree to the collection and use of information as described in this policy. We'll notify you of any significant changes and obtain your consent where required by law.
Information We Collect
We collect different types of information to provide and improve our business scaling services. Here's what we gather and why:
Personal Information You Provide
- Name, email address, and phone number when you register or contact us
- Business information including company name, industry, and size
- Financial information relevant to business scaling assessments
- Communication preferences and feedback you provide
- Educational background and professional experience for program matching
Automatically Collected Information
- IP address, browser type, and device information
- Website usage patterns and page interactions
- Geographic location (general region, not precise location)
- Session duration and frequency of visits
- Referral sources and search terms used to find us
We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser, though this may affect some website functionality.
How We Use Your Information
Your information helps us provide personalized business scaling services and educational resources. We use your data for these specific purposes:
| Purpose | Legal Basis | Data Types Used |
|---|---|---|
| Service delivery and support | Contract performance | Contact info, business details |
| Program recommendations | Legitimate interest | Professional background, business info |
| Communication and updates | Consent | Contact preferences, engagement history |
| Website improvement | Legitimate interest | Usage data, technical information |
We also use your information to comply with legal obligations, prevent fraud, and protect the security of our services. When we process your data based on legitimate interests, we carefully balance our needs with your privacy rights.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in these specific circumstances:
Service Providers and Partners
We work with trusted service providers who help us deliver our services. These include payment processors, email service providers, and analytics platforms. All service providers are contractually obligated to protect your information and use it only for the specified purposes.
Business Transfers
If crisalivoneth is acquired by or merged with another company, your information may be transferred as part of that transaction. We'll notify you before your information becomes subject to a different privacy policy.
Legal Requirements
We may disclose your information when required by law, court order, or government request. We'll notify you of such requests unless prohibited by law or if notification would compromise an investigation.
We never share your personal information for marketing purposes without your explicit consent. Any third-party access to your data is governed by strict confidentiality agreements.
Data Security and Protection
Protecting your information is a top priority. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
- SSL encryption for all data transmission between your browser and our servers
- Regular security audits and vulnerability assessments
- Access controls limiting who can view your personal information
- Secure data centers with physical and digital access controls
- Regular staff training on privacy and security best practices
- Incident response procedures for potential security breaches
While we implement strong security measures, no system is completely secure. We'll notify you promptly of any security incident that may affect your personal information, as required by Canadian privacy laws.
Your Privacy Rights
Under Canadian privacy laws, you have several important rights regarding your personal information. Here's how you can exercise these rights:
Access and Portability
You can request a copy of all personal information we hold about you. We'll provide this in a commonly used format within 30 days of your request. There's no charge for your first request each year.
Correction and Updates
If your personal information is inaccurate or incomplete, you can request corrections. We'll update your information promptly and notify any third parties who received the incorrect information.
Deletion and Withdrawal
You can request deletion of your personal information, subject to legal and contractual obligations. You can also withdraw consent for marketing communications at any time through the unsubscribe links in our emails.
To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond within the timeframes required by law and verify your identity before processing requests.
Data Retention and Storage
We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy. Our retention periods are based on legal requirements, business needs, and the nature of the information.
| Information Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of relationship + 7 years | Legal and tax requirements |
| Marketing communications | Until consent withdrawn | Ongoing marketing activities |
| Website usage data | 2 years | Analytics and improvement |
| Support communications | 3 years | Service improvement and legal protection |
All personal information is stored on secure servers located in Canada or in jurisdictions with adequate privacy protection. When we no longer need your information, we securely delete or anonymize it according to our data destruction policies.
International Data Transfers
While we primarily store and process data within Canada, some of our service providers may be located outside Canada. When we transfer personal information internationally, we ensure appropriate safeguards are in place.
- Transfers only to countries with adequate privacy protection
- Contractual commitments requiring equivalent privacy protection
- Regular monitoring of international service providers
- Your consent for transfers where required by law
We maintain a record of all international data transfers and the safeguards applied. You can request information about where your data is processed and the protections in place.
Children's Privacy
Our services are designed for business professionals and are not intended for children under 18. We don't knowingly collect personal information from children. If we discover that we've collected information from a child, we'll delete it immediately.
Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can remove that information from our systems.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.
Minor updates may be posted without prior notice. We encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:
Privacy Officer
crisalivoneth
305 Kent St, Charlottetown, PE C1A, Canada
Email: info@crisalivoneth.com
Phone: +1 877 424 1177
We'll respond to your privacy inquiries within 30 days. If you're not satisfied with our response, you can file a complaint with the Privacy Commissioner of Canada.